Frequently Asked Questions

      GENERAL


        -DO I NEED TO CREATE A CARLA ZARA ACCOUNT TO PURCHASE?

        -HOW DO I BUY? 

        -MY CONTACT DETAILS HAVE CHANGED, HOW CAN I AMEND THIS? 

        -WHAT ARE BROWSER COOKIES AND WHY DO I NEED THEM?

        -DO YO HAVE A NEWSLETTER? 

        -WHERE ELSE CAN WE SEE WHATS HAPPENING AT CARLAZARA.COM?

         

        DELIVERY OPTIONS

         

        -WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG DO THEY TAKE?

        -WHAT AREAS ARE CONSIDERED MAIN CITY CENTRES?

        -WHEN DO YOU DELIVER?

        -CAN YOU DELIVER AFTER HOURS AND ON WEEKENDS?

         

        RETURNS, EXCHANGES AND REFUNDS

         

        -WHAT IS YOUR REFUND POLICY?

        -WHAT IS THE RETURN PROCEDURE ON DEFECTIVE PRODUCTS?

        -HOW DO I RETURN/EXCHANGE AN ORDER?

        -HOW WILL I KNOW THAT MY REFUND HAS BEEN PROCESSED?

        -WHAT IS THE COST FOR COLLECTION AND RETURN TO YOU?

        -WHAT AREAS ARE CONSIDERED MAIN CITY CENTRES?

        -CAN I ADD ITEMS, CHANGE OR CANCEL MY ORDER ONCE IVE CONFIRMED IT?

         

        PAYMENTS AND PRICING


          -WHAT ARE MY PAYMENT OPTIONS? 

          -WHAT IS A CVV NUMBER?

          -HOW DO I PAY USING CREDIT / DEBIT CARDS?

          -HOW DO I PAY VIA EFT? 

          -HOW IS MY CREDIT CARD DATA SECURED?

           

          ORDERS, TRACKING AND DELIVERY


            -WHEN WILL I RECEIVE CONFIRMATION THAT MY ORDER IS SUCCESSFUL AND ON IT’S WAY TO ME?

            -CAN I ADD ITEMS, CHANGE OR CANCEL MY ORDER ONCE IVE CONFIRMED IT?

            -WHERE IS MY ORDER?

            -CAN THE COURIER CALL BEFORE DELIVERY?

            -WHICH COURIER SERVICE DO YOU USE?

             

            VOUCHERS, DISCOUNTS AND PROMOTIONAL CODES

             

            -WHAT ARE THE TERMS AND CONDITIONS REGARDING THE R50 VOUCHER ON NEWSLETTER SIGN UP?

            -WHAT ARE THE TERMS AND CONDITIONS REGARDING PROMOTIONS/VOUCHERS/COUPONS?

            -HOW DO I REDEEM MY VOUCHER, PROMOTIONAL CODE OR DISCOUNT CODE?

             

            MY ACCOUNT

             

            -DO I NEED TO CREATE A CARLA ZARA ACCOUNT TO PURCHASE? 

            -MY CONTACT DETAILS HAVE CHANGED, HOW CAN I AMEND THIS? 

            -I HAVE FORGOTTEN MY PASSWORD, HELP PLEASE?

             

            PRODUCT

               

              -HOW DO I ENSURE I ORDER THE RIGHT SIZE?

              -WHERE ARE THE CLOTHES SOURCED?

               

              TECHNICAL QUERIES

               

              -IM STRUGGLING TO PAY ONLINE?

              -IM EXPERIENCING TECHNICAL DIFFICULTIES ON THE SITE. WHAT CAN I DO? 

              -I LOST CONNECTION WHILE TRYING TO PAY AND NOT SURE IF MY PAYMENT WAS SUCCESSFUL?